We start to prepare the product you ordered on the same day or the next day so that we can send it to you within the promised time. Therefore, if you give up on the product, you can submit your request here and change or cancel your order free of charge, within 3 working days at the latest from the date of order.
If the 3 days have expired or your order is in the process of preparation. You reserve the right to return the product when you receive it. The right of return cannot be used on customized products. On the products that have been installed, a 35% deduction is made and the fee is refunded.
The refund starts as follows:
- The payment process for CANCELLATION OF ORDER starts within 8 working days from the moment you submit your request.
- The return payment process for the return of the PRODUCT is initiated within 15 working days after the product reaches us.
- While calculating the return fee for the orders realized within a campaign with a lower participation limit, if the remaining order amount does not meet the lower limit, the current campaign is deactivated and the refund is calculated according to the remaining amount.
- Refunds will be made in the way you paid, excluding cash payments. Refunds of cash payments are made in the form of Wire Transfer/EFT to the account/IBAN you will give.
Refund of payment by credit/debit card:
- We make your return payment to the bank in one go.
- No matter how many installments you bought the product, the Bank makes the repayment in installments. The method of return to be made by the bank is between the bank and our customer, and Lavin Furniture has no responsibility in this regard.
- As Lavin Furniture, after we have paid the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to your credit card, the requested refund amounts are transferred by the Bank to their accounts in installments.
Product Return Procedure
In standard products;
You can return your product without giving any reason within 7 to 14 days of the right of withdrawal from the delivery date.
Standard products cannot be returned arbitrarily after the expiry of the right of withdrawal from the delivery date.
In customized products;
The right of withdrawal cannot be exercised, however:
For customized products for which the right of withdrawal cannot be exercised, Lavin has the right to receive a refund by deducting 35% of the customization/disassembly fee from the price of the product, in order not to refuse the return request of our customers, at Lavin's sole discretion.
In the requests for the return of the products, the transported products will be returned to the transport company with which we have contracted, and if the products are delivered by courier, the product returns must be made by our customer by courier.
If necessary, the disassembly and packaging of the product is the responsibility of our customer. Even if the delivery of the products whose delivery type is cargo is made by shipping, the return must be made by our customer by cargo. There are no refunds or exchanges on outlet and display products.
Since mattresses, pillows and duvets are personalized products, they cannot be exchanged or returned due to hygienic reasons.